**Please note that Brother drivers are not compatible with ARM processors on Windows. If the Brother device is connected with a USB cable to your computer, continue to Step 3. If you are using a VPN connection on the computer, you will need to disable the VPN connection to be able to scan over a network.Ĭontinue to Step 2 if you are not able to scan after completing the above steps and the Brother device is connected to a network. Wait 2 minutes after restarting the devices, then try scanning from the computer. Wait 2 minutes after restarting the devices, then try scanning.Īfter confirming that there are no error messages on the Brother device, restart the computer, the Brother device, and your wireless router/wireless range extenders if you are scanning through a network. Click here to find your user guideīefore completing the steps below, restart the computer, the Brother device and your wireless router/wireless range extenders if you are scanning through a network.

If there is an error on the Brother device, the error will need to be resolved by following the steps in the User Guide for your model. Step 1: Check for errors on the scanner, reboot devices and confirm the computer is not connected to a VPNĮnsure that there are no error messages on the Brother device.

FAQ: Unable to scan from a Windows computer

Windows system control center portable